Your Data · Your Rights · Our Responsibility

Privacy Policy – Game Perya Online Casino Philippines

At Game Perya, your privacy is not a formality — it is a core commitment. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information.

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This Privacy Policy ("Policy") describes how Game Perya ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access and use the Game Perya platform at gameperya.com. This Policy complies with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering an account or using any Game Perya service, you acknowledge that you have read this Policy and consent to the practices described herein.

1. About This Privacy Policy

At Game Perya, we believe that Filipino players deserve to know exactly how their personal information is handled. This Policy is not a legal formality written to be ignored — it is a genuine explanation of our data practices, written to be understood by anyone who reads it.

This Policy applies to all personal information collected through the Game Perya website, mobile browser experience, live chat support, customer email correspondence, and any other interaction you have with us as a registered or prospective player. It covers data collected during registration, during gameplay, during payment processing, and during any communication with our support or VIP account management teams.

By continuing to use the Game Perya platform after this Policy has been made available to you, you consent to the collection and processing of your personal information as described here. If you do not agree with any part of this Policy, please discontinue use of the platform and contact support@gameperya.com to request account closure.

Game Perya processes all personal data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and relevant guidelines issued by the National Privacy Commission (NPC).

2. Personal Data We Collect

Game Perya collects only the personal data that is genuinely necessary to operate a safe, compliant, and high-quality gaming platform for Filipino players. The categories of data we may collect include:

Data Category Examples
Identity InformationFull legal name, date of birth, gender, nationality
Contact InformationPhilippine mobile number, email address, residential address
Verification DocumentsGovernment-issued ID (e.g. PhilSys ID, passport, driver's licence), selfie verification
Financial InformationGCash number, Maya account, bank account name/number, Visa/Mastercard card details (last four digits and expiry only — full card numbers are never stored)
Gaming ActivityGame history, bets placed, wins and losses, session duration, wagering patterns
Device and Technical DataIP address, device type, browser type and version, operating system, referring URLs
CommunicationsLive chat logs, email correspondence, support ticket content
Responsible Gaming DataSelf-imposed deposit limits, session time limits, cool-off or self-exclusion requests

We do not collect sensitive personal information beyond what is required for identity verification under Philippine anti-money laundering regulations and our gaming licence conditions. We will always inform you at the point of collection if a category of information is mandatory or optional.

3. How We Collect Your Information

Game Perya collects personal information through the following channels:

  • Account Registration: When you create a Game Perya account, you provide your name, contact details, date of birth, and preferred payment method. This is the primary source of identity data.
  • Identity Verification: When we request KYC (Know Your Customer) documents, you submit government-issued ID and supporting proof of payment method. This process is required by our regulatory obligations.
  • Deposits and Withdrawals: Payment transaction records, including timestamps, amounts, and payment method references, are captured as part of financial record-keeping requirements.
  • Platform Usage: As you use the Game Perya platform, technical data including your IP address, device details, session timestamps, and game activity are automatically recorded by our systems.
  • Customer Support Interactions: When you contact our support team via live chat, email, or any other channel, the content of that communication is stored for quality assurance and dispute resolution purposes.
  • Cookies and Tracking Technologies: Our platform uses cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage. See Section 7 for full details.

We do not purchase personal data from third-party data brokers or any other external commercial sources for use in profiling or marketing activities.

4. How We Use Your Personal Data

Game Perya uses the personal information it collects strictly for purposes that are relevant, proportionate, and consistent with why the data was collected. Specifically, we use your data for:

  • Account Management: Creating, verifying, maintaining, and operating your Game Perya player account.
  • Identity Verification and KYC Compliance: Confirming your identity and age to comply with Philippine gaming regulations and anti-money laundering obligations under RA 9160 as amended.
  • Payment Processing: Processing deposits, withdrawals, bonus credits, and VIP cashback payments to your nominated Philippine payment method.
  • Game Service Delivery: Enabling access to all Game Perya games and features, including Live Casino, Baccarat, Poker, PBA Betting, and NBA Betting.
  • Customer Support: Responding to your queries, resolving disputes, and managing complaints through our support team.
  • Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, and other prohibited behaviours that could harm the platform or other players.
  • Responsible Gaming: Monitoring gaming patterns to identify signs of potential problem gambling and administering player-requested tools such as deposit limits and self-exclusion.
  • Platform Improvement: Analysing aggregated, anonymised usage data to improve the platform's performance, design, and game offerings.
  • Marketing Communications: Sending you relevant promotional offers, bonus notifications, and VIP Club updates — but only where you have given consent or where it is otherwise permitted. You can opt out of marketing communications at any time.
  • Legal and Regulatory Compliance: Meeting our obligations under applicable Philippine laws and regulations, including providing records to gaming authorities where required.
Game Perya does not use personal data for automated decision-making or profiling in ways that produce significant legal effects on players, beyond standard fraud detection systems.
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5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, Game Perya processes your personal data based on the following legal grounds:

  • Contractual Necessity: Processing is required to fulfil the agreement between you and Game Perya — i.e. to operate your account, process transactions, and deliver gaming services.
  • Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering laws, gaming licence conditions, and tax reporting requirements.
  • Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud detection, platform security, and improving the quality of our services — where these interests are not outweighed by your privacy rights.
  • Consent: For certain data uses, particularly marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

Where consent is the basis for processing, we will obtain it clearly and specifically before collecting the relevant data. Withdrawing consent for non-essential processing will not affect your ability to use the core Game Perya platform.

6. Data Sharing and Disclosure

Game Perya does not sell your personal data to any third party. We do not share your information with advertisers, data brokers, or any commercial entities for their own independent marketing purposes. Data sharing is limited to the following categories of recipients, strictly for the purposes described:

  • Payment Processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard acquiring partners receive transaction data necessary to process your deposits and withdrawals. These processors are bound by their own data protection obligations.
  • Identity Verification Providers: Third-party KYC service providers process your identity documents to verify your age and identity. They are contractually bound to process data only for the purpose of verification.
  • Regulatory Authorities: We may be required by law or by the terms of our gaming licence to share account and transaction information with Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), or other government bodies. We comply with all such requirements.
  • Fraud Prevention Networks: In cases of suspected fraud or money laundering, certain account information may be shared with industry fraud prevention bodies and law enforcement agencies.
  • Game Technology Providers: Live Casino game providers require access to game session data to deliver their services. These providers operate under data processing agreements with Game Perya and are prohibited from using player data for their own purposes.
  • Professional Advisers: Lawyers, auditors, and accountants engaged by Game Perya may access personal data where strictly necessary for their professional services, subject to confidentiality obligations.

All third parties with whom we share data are required to handle it in accordance with the Philippine Data Privacy Act and any other applicable data protection requirements. We do not transfer personal data to jurisdictions outside the Philippines without ensuring adequate protections are in place.

7. Cookies and Tracking Technologies

Game Perya uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device when you visit a website. Here is how we use them:

  • Strictly Necessary Cookies: These are essential for the platform to function. They enable you to log in, maintain your session, and navigate between pages. These cannot be disabled without breaking core functionality.
  • Functional Cookies: These remember your preferences — such as your chosen language settings or preferred game categories — to improve your experience on return visits.
  • Analytics Cookies: These help us understand how players use the platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and anonymised. We use this to improve the Game Perya experience.
  • Session Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and suspicious session behaviour.

Game Perya does not use third-party advertising or retargeting cookies. You will not be tracked across other websites for advertising purposes. You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies may impair your ability to use the platform.

No third-party advertising cookies are set on the Game Perya platform. Your browsing behaviour on our site is not shared with ad networks.

8. Data Retention

Game Perya retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

  • Active Account Data: Retained for the full duration of your active account.
  • Account and Transaction Records: Retained for a minimum of five (5) years following account closure, as required by anti-money laundering regulations and Philippine gaming licence conditions.
  • Responsible Gaming Records: Retained for a minimum of five (5) years to support continuity of any self-exclusion arrangements and to comply with regulatory obligations relating to player protection.
  • Customer Support Communications: Retained for up to three (3) years following the resolution of a query or complaint, for quality assurance and dispute reference purposes.
  • Marketing Consent Records: Retained until you withdraw your consent and for one (1) year thereafter as evidence of your consent decision.

When personal data is no longer required and the applicable retention period has passed, Game Perya securely destroys or anonymises the data so that it can no longer be linked to any identifiable individual.

9. Data Security

Protecting your personal information is something we invest in seriously at Game Perya. We implement a range of technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration, and destruction. These include:

  • TLS/SSL Encryption: All data transmitted between your device and the Game Perya platform is encrypted using Transport Layer Security (TLS). You can verify this by the padlock icon in your browser address bar.
  • Encrypted Data Storage: Sensitive data at rest — including identity documents and financial records — is encrypted using industry-standard encryption protocols.
  • Access Controls: Internal access to personal data is restricted on a need-to-know basis. Game Perya employees can only access the player data that is necessary for their specific role. Access logs are maintained and reviewed.
  • Multi-Factor Authentication: Sensitive internal system access requires multi-factor authentication for all Game Perya team members.
  • Regular Security Audits: The platform undergoes periodic security assessments and penetration testing by independent security specialists.
  • Incident Response: Game Perya maintains a data breach response procedure. In the event of a breach that poses risk to your rights, we will notify you and the National Privacy Commission (NPC) within the timeframe required by law.

While we take every reasonable precaution, no platform is completely immune to all security risks. You can help protect your own account by using a strong, unique password and enabling any additional account security features available in your settings.

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10. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by Game Perya. We take these rights seriously and will process all requests promptly.

Right to Access

You have the right to request a copy of the personal data Game Perya holds about you, along with information about how it is being used.

Right to Correction

If any of your personal data held by Game Perya is inaccurate or outdated, you have the right to request that it be corrected or updated.

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent. Note that legal retention requirements may limit this right.

Right to Object

You have the right to object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests where your privacy rights outweigh ours.

Right to Data Portability

You may request a copy of your personal data in a structured, machine-readable format where technically feasible, allowing you to transfer it to another service.

Right to Complain

If you are unhappy with how Game Perya has handled your personal data, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at privacy@gameperya.com. We will acknowledge your request within 3 business days and aim to fulfil it within 30 calendar days. In some cases — particularly where requests are complex — we may need up to 60 days, and we will inform you if this is the case.

Your rights will be balanced against our legal obligations. For example, we may be unable to delete certain records that we are required to keep under anti-money laundering laws, but we will always explain the reason to you clearly.

11. Children's Privacy

Game Perya is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 18. Registration on the platform is prohibited for minors.

During registration and account verification, we collect date of birth and may request government-issued ID to confirm that you meet the minimum age requirement. Any account found to belong to a person under 18 will be closed immediately, all balances will be forfeited, and the matter will be escalated in accordance with our child protection obligations.

If you are a parent or guardian and believe your child may have registered on Game Perya, please contact us immediately at support@gameperya.com so we can investigate and take appropriate action without delay.

12. Changes to This Privacy Policy

Game Perya may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable law. When we make changes that are material to your privacy rights or how your data is used, we will notify you by email to the address registered on your account and/or by a prominent notice within the platform before the changes take effect.

The "Last updated" date at the top of this Policy will always reflect when the most recent version was published. We encourage you to review this page periodically so that you remain informed about how Game Perya protects and uses your personal information.

If you disagree with any changes to this Policy, you have the right to close your account and withdraw your available balance before the updated Policy takes effect. Continued use of the platform after the effective date of an updated Policy constitutes your acceptance of those changes.

13. Contact Us and Data Protection Officer

Game Perya has appointed a Data Protection Officer (DPO) as required under the Philippine Data Privacy Act. If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, please contact us through the following channels:

  • Data Protection Officer Email: privacy@gameperya.com
  • General Support Email: support@gameperya.com
  • Live Chat: Available 24/7 through your logged-in Game Perya account
  • Subject Line for Privacy Requests: "Data Privacy Request — [Your Account Name]"

All privacy-related requests are given priority handling. Our DPO will acknowledge your request within 3 business days and keep you updated throughout the process. You will never be passed between multiple teams — your privacy request will be owned from start to finish by a dedicated member of our compliance team.

If you are not satisfied with our response to a privacy complaint, you may escalate to the National Privacy Commission of the Philippines through their official channels. Game Perya will cooperate fully with any NPC investigation.

Your privacy matters to us. Every request is handled by a real person on our compliance team — not an automated system. We aim to resolve all privacy concerns quickly and transparently.

How Game Perya Protects Your Privacy

Privacy protection at Game Perya isn't just about compliance with the law — it's about respecting you as a player and earning your trust every day.

Bank-Grade Encryption

All data transmitted between your device and Game Perya is protected by TLS encryption — the same standard used by major Philippine banks and payment providers. Your details travel securely at all times.

No Data Selling, Ever

Game Perya will never sell your personal information to advertisers, data brokers, or any third party for commercial purposes. Your data is used only to operate your account and comply with legal obligations.

Philippine Data Privacy Act Compliant

Game Perya's data practices are built around RA 10173 — the Philippine Data Privacy Act. We have a registered Data Protection Officer and follow all NPC guidelines for lawful, fair data processing.

Your Rights, Fully Supported

Access, correction, deletion, portability — your data rights under Philippine law are real and we take them seriously. Submit a request and a dedicated compliance team member handles it from start to finish.

Transparent, Always

When our data practices change, we tell you directly — by email, before it happens. You always have the option to close your account and withdraw your balance if you don't agree with any update.

Responsible Gaming Data Protected

Self-exclusion requests and responsible gaming records are handled with the highest level of sensitivity. They are stored securely and used only to protect you — never disclosed to third parties without your consent.

Play at Game Perya With Confidence

Your data is protected. Your rights are respected. Join over 500,000 Filipino players who trust Game Perya for secure, fair, and genuinely enjoyable online gaming.

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Responsible Gaming — 18+ Only. Game Perya is committed to the wellbeing of all players. Gambling should be entertainment, not a financial solution. If you ever feel your gambling habits are becoming problematic, our Responsible Gaming tools are always available — including self-exclusion, deposit limits, and session controls. Visit our Responsible Gaming page or contact us directly for immediate support.

Questions About Your Privacy at Game Perya?

Our Data Protection Officer and support team are here to help with any questions about your personal data. No automated responses for privacy matters — just direct, honest answers from real people on our team.